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Night Manager

Job DescriptionNIGHT MANAGER JOB SUMMARY:The key role of a QuickChek night manager is to ensure the smooth operation of a midnight shift, demonstrate Total Customer Dedication ( TCD ), motivate co-workers and to complete assigned responsibilities. The night manager reports to the store manager, but in the store manager s absence reports to the assistant manager. KEY FUNCTIONS:DEMONSTRATING TOTAL CUSTOMER DEDICATION ( TCD ):
  • Provide exceptional customer service
  • Tend to customers in a prompt, efficient, friendly manner
  • Greet and thank customers
  • Sweep, mop and clean as necessary
  • Adhere to proper uniform/name tag standards
DUTIES / REQUIREMENTS:
  • Complete assigned tasks for store during shift
  • Ensure store looks neat and orderly
  • Pull old newspapers, log and prepare newspaper credits
  • Follow proper guidelines for food preparation, vendor check-in, loss prevention, cash handling, payroll, timekeeping, sanitation and all store procedures
  • Keep self updated on new policies and procedures
  • Attend mandatory/scheduled store meetings
  • Unload, price, pack-out and face grocery/other orders
  • Keep bathrooms, trash, floors, counters and countertops clean
  • Compact and consolidate boxes and garbage
  • Order inventory
  • Handle customer issues/complaints at store level
  • Other duties/responsibilities as assigned
CASH REGISTER DUTIES:
  • Verify cash drawer at the beginning and conclusion of each work shift
  • Properly operate the cash register, lottery machine, money order machine and safe
  • Follow proper customer service policies regarding safety, loss prevention and cash handling
  • Process voids, returns, customer check verifications and customer complaints
  • Get change for cashier team members
  • Maintain proper cash levels in drawer and perform cash drops
  • Prepare cash and sales reports and make deposits
  • Assume responsibility for store operations in absence of assistant and/or store manager
FOOD SERVICE:
  • Follow proper food handling and sanitation guidelines (i. e. wash hands, wear gloves and hat)
  • Ensure hot foods and sandwiches are stocked, fresh and meet quality standards
  • Keep deli case clean, fresh and fully-stocked
  • Prepare foods and all areas for morning shift (i. e. bakery, pre-cuts, coffee center, branded, etc.)
  • Follow, practice and promote ServSafe guidelines
MANAGEMENT RESPONSIBILITIES:
  • Delegate work to team members
  • Achieve shift objectives
  • Take on additional responsibilities as required
  • Enforce loss prevention policies
  • Periodically checks food service, baking, refrigeration and all other equipment
QUALIFICATIONS:
  • Punctuality and excellent attendance record
  • Able to lift 52 pounds
  • Able to speak, read, write and understand English
  • Perform basic math calculations at an eighth grade level
  • Complete shift manager and other appropriate training programs
PHYSICAL REQUIREMENTS:
  • Stand - Continuously
  • Bend/Squat/Twist - Frequently
  • Reach Overhead Frequently
  • Work in cold environment Occasionally
  • Lift 10 lbs. Continuously to 72 inches / 20 lbs Frequently to 60 inches / 40 lbs Occasionally to 60 inches / 50 lbs Rarely to 40 inches
  • Push/pull 40 lbs Occasionally
  • Walk Frequently
  • Stoop/Kneel/Crouch Occasionally
  • Reach forward Frequently
  • Grasp/Pinch/Grip - Occasionally


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